Returns

I want to return a purchase. What can I do?

RMA Return

1. Log into the return portal here.

2. Select your order and the items you wish to return.

3. We will email you a free return shipping label to send the items back to us.

4. Include the copy of your order inside the shipping box. Attach the return shipping label to the outside of the shipping box.

5. Give the return shipment to the carrier indicated on the shipping label. All returns must be within 30 days of delivery.

6. A 20% restocking fee will be applied to the items returned.  Your original shipping and handling charges are not refundable.

Please allow 5 business days, after your return is received, for your refund to be processed.

When can I receive the refund?

We will process your refund within 5 business days, after we receive the return. The refund will be issued to the payment method used to make the original purchase.

Do you charge a restocking fee?

A 20% restocking fee will be applied to the items returned. Return shipping labels are provided free of charge.

The promising time for returning and refunding.

You may return any items, for any reason, within 30 days of order delivery. Please see our Return Policy for conditions and instructions.

Order Status & Shipping

How quick will my order be shipped?

We ship most orders the same day they are placed and provide a delivery schedule at checkout. Over 80% of orders are delivered in 2-3 Days! Expedited options are available if our Standard Shipping is not quite fast enough. Please see our Shipping Policy prior to placing your order for more details.

If you have a specific delivery need, please contact our friendly customer service at 1.800.928.6175 to make sure your order will be delivered on schedule. They can provide you exact times to ensure your satisfaction and can personally take your order to guarantee the delivery date you need.

When will my order arrive? Will you send me a tracking number?

Quick! Over 80% of orders are delivered in 2-3 Days! Expedited options are available if our Standard Shipping is not quite fast enough. Please see our Shipping Policy prior to placing your order for more details.

After your order is processed, we will email you a tracking number confirming the delivery date.

How is my order shipped?

We use UPS Ground as our standard shipping service. You may upgrade to 3 Day, 2 Day, or One Day services during checkout if you require faster delivery.

How can I cancel my order?

If you need to cancel an order after business hours, please email your order number and request to service@portraitxpress.com.

There is a problem with my order and/or some of my items were damaged in shipping. What can I do?

We guarantee to resolve any issue that may arise with an order. Please contact our Customer Service Team at service@portraitxpress.com to report the issue with as much detail as possible.

Order Issue Conditions:
• Damages / Shortages / Order issues must be reported within 30 days of package receipt.

• Any required replacements will be shipped with same service level as original order.

• Any required refunds will be prorated for the quantity affected.

• Free replacements provided within 48 contiguous states. Refunds will be issued for issues on all other orders.

What countries do you ship to?

We ship to all addresses in the USA and Canada.

How to I post a product review?

Just go the product page and below the product photo, click on “Write a Review”. We’d love to hear your feedback!

Pricing & Billing

What kind of payment methods do you accept?

We accept American Express, Discover, Mastercard, Visa, Amazon Payments, and PayPal. We do not accept purchase orders or offer payment terms.

Do you charge sales tax?

Yes, we charge sales tax where it is required. Your shopping cart total will reflect sales tax after you enter your state and zip code.

Is my credit card information secure?

Yes, we use the strongest encryption available to protect your information. You may also place a phone order with us, if you do not wish to enter your credit card information on the checkout form.

Can I order in bulk and get a discount?

Yes, we offer quantity discounts right on our site for almost every item. No wholesale account needed!

My Account

How to create an account?

1) Click the My Account link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How to edit account information?

Click the My Account link at the top right hand side of our site to edit your account information.

How to recover a lost password?

Click the My Account link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password?” That link will send an email to you with your password.